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The availability of chatbots has increased in recent months, helping us to buy plane tickets, find a movie to watch, or to manage our bank accounts... Analysis by Josselin Moreau, innovation expert at SQLI Lab.

The precursors of the chatbot were the virtual agents who would reply (usually badly) to our questions on e-commerce sites. You know the kind of thing, pop-ups that opened to ask you if you had a question for Alice, a young blonde woman with a bright smile.

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